Terms and Conditions

About Papillon Embroidery

About Papillon Embroidery
Papillon Embroidery Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at grant@papillonembroidery.co.uk

Our Contact details:
Papillon Embroidery Ltd
10 Gaysland Cottages
Tandridge Lane
Lingfield
Surrey, RH7 6LW

Daytime Phone: 01342 893596
Out of hours Phone 08701380072 (Mob)
Email: grant@papillonembroidery.co.uk

Making a purchase could not be easier.
Just choose your dog breed click on it and browse, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard, Switch, Maestro Solo and JCB. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
We also accept Paypal Cheques and Postal orders.

Delivery Schedule
We aim deliver your order within 5 working days of reciept of your order, if paying by credit or debit card. For cheque payments please allow 10 working days for cheque clearance. If we are out of stock of the item you have ordered we will notify you a.s.a.p and give you an expected delivery time.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All prices, where applicable are inclusive of VAT at the standard rate of 17.5% for all orders within the uk. Credit Card Security all credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. <All of our products come with a 10 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us on grant@papillonembroidery.co.uk alternatively, you can call on 01342893596 during working hours or phone/fax us on 0790 5647022 or write to us at Papillon Embroidery Ltd.

Privacy Policy
Papillon Embroidery do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

EMBROIDERED CLOTHING / PERSONALISATION AND ACCESSORIES.
All products are shown with the manufacturers guidelines for sizing and colours. All items within these sections are not returnable with exception to the following reasons.

- We have supplied the wrong colour, size or embroidery design or garment choice.
- We have mispelt any personalisation to your garment, or used the wrong colours as per your order instructions.
- We will refund with 14 days of the goods being returned. We strongly recommend that you use a tracked and insured postal courier. If you do however recieve damaged or faulty goods please inform us and we will then arrange for a replacement to be sent.

All of our orders are embroidered usually with 48hrs of reciept of design, if you have made a mistake during the ordering process we would need to have confirmation of this within 12hrs of ordering.